Refund policy
Return & Refund Policy – Stryde
Last updated: August 31, 2026
At Stryde, we want our customers to shop with confidence. This Return & Refund Policy explains the conditions applicable to returns, exchanges, cancellations, damaged or incorrect products, and refunds for purchases made through strydeofficial.co.
Our commercial return policy is intended to complement, and not limit, any mandatory consumer rights available under applicable law, including consumer rights in the United Kingdom.
Business Information
Stryde
Operated by TF Business LLC
c/o Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@strydeofficial.co
Website: strydeofficial.co
1. 30-Day Return Policy
We accept eligible return requests made within 30 days of delivery.
To request a return, contact us at:
Please include:
- Your full name;
- Order number;
- Email address used for the purchase;
- Product you wish to return;
- Reason for the return.
For returns made under our voluntary 30-day return policy, products should generally be:
- In their original condition;
- Unworn and unused;
- Unwashed;
- With original tags, where applicable;
- In their original packaging where reasonably possible.
This voluntary return policy does not restrict any statutory rights that may apply to defective, damaged, incorrect, or non-conforming goods.
2. United Kingdom – Statutory Right to Cancel
Customers purchasing online in the United Kingdom generally have the legal right to cancel an eligible purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, you must clearly inform us of your decision to cancel before the cancellation period expires.
You can do so by contacting:
After informing us that you wish to cancel, you generally have a further 14 days to return the goods.
During the statutory cancellation period, customers may inspect and handle products to the extent reasonably necessary to determine their nature, characteristics, and functioning, similar to how they could inspect them in a physical store.
If handling goes beyond what is reasonably necessary and causes a reduction in the value of the product, we may make an appropriate deduction from the refund where permitted by law.
Your statutory consumer rights are separate from and in addition to our voluntary 30-day return policy.
3. How to Start a Return
Before sending any product back, please contact our customer service team at:
Once your return request has been reviewed, we will provide:
- Return authorization;
- Return instructions;
- The appropriate return destination;
- Any additional information required to process your return.
Do not send returns to our corporate or registered business address unless our customer service team specifically instructs you to do so.
Orders returned to an unauthorized address may experience significant processing delays.
4. Return Shipping Costs
For returns resulting solely from a change of mind under our voluntary return policy, return shipping costs are generally the responsibility of the customer.
For UK customers exercising their statutory cancellation rights, direct return shipping costs may be the customer's responsibility where permitted by applicable law and where the customer has been appropriately informed.
Stryde will cover reasonable return costs when the return is required because:
- The wrong product was sent;
- The product arrived damaged;
- The product is defective;
- The product materially differs from what was ordered;
- We are otherwise legally required to cover the return cost.
Please contact us before arranging return shipping for a defective, damaged, or incorrect product.
5. Damaged or Defective Products
Please inspect your order after delivery.
If a product arrives damaged or defective, contact us as soon as reasonably possible at:
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs or videos showing the problem, when reasonably necessary.
Once the issue has been reviewed, we may provide an appropriate remedy, including:
- Replacement;
- Exchange;
- Repair where appropriate;
- Partial refund;
- Full refund.
Nothing in this section limits any statutory rights available to you.
6. Incorrect Products
If you receive a product different from the product you ordered, please contact:
Include your order number and photographs of the item received where reasonably necessary.
Once confirmed, we will provide an appropriate solution and cover reasonable return or replacement costs where the error was ours.
7. Missing Items
If your order arrives with an item missing, please contact us at:
Please include your order number and identify the missing item.
We will review the order and shipping information and provide an appropriate solution if the missing item is confirmed.
8. Non-Returnable Items
Certain items may not qualify for return where permitted by applicable law.
These may include:
- Personalized or made-to-order products;
- Gift cards;
- Products clearly marked as non-returnable before purchase;
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the applicable law permits this exception.
A product being discounted or on sale does not automatically remove statutory consumer rights relating to defective or non-conforming goods.
Where mandatory consumer law gives you a right to return an item, that right will take priority over this section.
9. Exchanges
If you would like a different size, color, or eligible product, contact us at:
Exchanges are subject to product availability.
Depending on the circumstances, we may ask you to return the original item before a replacement is dispatched.
If the requested replacement is unavailable, we may offer another suitable option or a refund where appropriate.
10. Refund Approval
Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method, unless another method is expressly agreed and legally permitted.
We do not require customers to accept store credit instead of a refund when applicable law entitles them to a monetary refund.
11. Refund Timing
For ordinary returns under our voluntary return policy, approved refunds are generally initiated promptly after the returned product has been received and inspected.
For UK customers who validly exercise their statutory right to cancel, refunds will be made without undue delay and within the period required by applicable law.
For returned goods, we may generally wait until:
- We receive the goods back; or
- You provide evidence that the goods have been returned,
whichever occurs first, where permitted by applicable law.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
12. Original Shipping Charges
For ordinary voluntary returns resulting from a change of mind, original shipping charges may be non-refundable unless otherwise required by law.
For eligible UK statutory cancellations, we will refund the applicable standard outbound delivery cost as required by law.
If you selected a more expensive delivery method than our least expensive standard delivery option, the additional premium delivery cost does not have to be refunded where permitted by law.
13. Refused or Unclaimed Packages
If a package is refused or left unclaimed and subsequently returned, please contact us.
Any refund or reshipment will be assessed after the package is returned and reviewed.
Any deductions or additional charges will only be applied where permitted by applicable law and where the circumstances justify them.
14. Order Cancellations Before Shipment
If you need to cancel or modify an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate the request if the order has not yet entered fulfillment or been shipped.
Once an order has been processed or shipped, we may not be able to cancel it before delivery.
This does not affect any statutory cancellation rights available to eligible customers after delivery.
15. Refunds for Lost Packages
If tracking information indicates that a package may have been lost during transit, please contact:
We may investigate the shipment with the relevant carrier.
If the package is confirmed as lost, we will provide an appropriate remedy, which may include:
- Replacement shipment; or
- Refund.
Your legal rights regarding delivery remain unaffected.
16. Abuse and Fraud Prevention
We reserve the right to investigate return or refund requests that show reasonable signs of fraud, abuse, manipulation, or unauthorized payment activity.
We may request additional reasonable information needed to verify a claim.
This provision will not be used to deny legitimate statutory consumer rights.
17. United States Customers
Customers in the United States are covered by our 30-day return policy described above, in addition to any consumer protections that apply under federal, state, or local law.
Where a product is damaged, defective, incorrectly supplied, or otherwise covered by applicable consumer law, we will provide the remedies required by law.
18. United Kingdom Customers
Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded under United Kingdom consumer law.
UK customers may have statutory rights relating to:
- Cancellation of distance contracts;
- Faulty products;
- Products that are not as described;
- Products that are not of satisfactory quality;
- Products that are not fit for purpose.
These statutory rights apply independently of any additional commercial return policy offered by Stryde.
19. Contact Us
For any questions regarding returns, refunds, exchanges, damaged items, or cancellations, please contact:
Stryde
Operated by TF Business LLC
c/o Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@strydeofficial.co
Website: strydeofficial.co