Terms of service
Terms of Service – Stryde
Last updated: August 31, 2026
These Terms of Service (“Terms”) govern your access to and use of strydeofficial.co, including any purchases made through the website.
The website is operated under the trading name Stryde by:
TF Business LLC
c/o Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@strydeofficial.co
Website: strydeofficial.co
By accessing our website or placing an order, you agree to these Terms, subject to any mandatory consumer rights that apply to you.
Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded under applicable consumer law.
1. About Stryde
Stryde is an online retail store operated by TF Business LLC.
Our business information is:
Legal business name: TF Business LLC
Trading name: Stryde
Address: c/o Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@strydeofficial.co
Website: strydeofficial.co
Customers may contact us by email regarding orders, products, returns, refunds, delivery issues, or other questions.
2. Eligibility to Use Our Website
By using our website or making a purchase, you confirm that:
- You are legally capable of entering into a binding contract;
- You are using the website for lawful purposes;
- Information you provide is accurate and complete;
- You are authorized to use the payment method selected at checkout.
If you are under the age required to enter into a binding contract in your jurisdiction, you may only use the website with the involvement of a parent or legal guardian where permitted by law.
3. Products and Product Information
We aim to provide clear and accurate descriptions of the products offered on strydeofficial.co.
Product pages may include information such as:
- Product features;
- Materials;
- Sizes;
- Colors;
- Variants;
- Images;
- Pricing;
- Availability;
- Other relevant characteristics.
We make reasonable efforts to display product colors and images accurately.
However, the appearance of colors may vary depending on your device, screen settings, lighting, or normal manufacturing variations.
These minor differences do not affect your statutory rights where a product is faulty, materially different from its description, or otherwise non-conforming.
4. Product Availability
Products are offered subject to availability.
If a product becomes unavailable after an order has been placed, we may contact you and offer an appropriate solution, including:
- Waiting for the product to become available;
- Selecting an alternative product with your agreement;
- Cancelling the affected item;
- Issuing an appropriate refund.
We will not substitute a materially different product without your consent.
5. Prices
The price charged for a product is the price displayed at checkout when the order is placed, subject to correction of obvious errors where legally permitted.
Prices may be displayed in currencies including:
- British pounds sterling (GBP);
- United States dollars (USD);
depending on the customer's location and the options available through our store.
Applicable taxes and delivery charges will be displayed or calculated as required before the customer completes the purchase.
We may change prices at any time, but a later price change will not normally affect an order that has already been accepted.
6. Taxes and Duties
Applicable taxes may be collected at checkout where required.
For international orders, customs procedures, import taxes, or duties may apply depending on the destination, product, value of the shipment, and applicable laws.
Where additional charges are payable by the customer, we aim to provide appropriate information before purchase where required by law.
Nothing in these Terms changes any tax obligations imposed by applicable law.
7. Promotions and Discounts
From time to time, Stryde may offer:
- Promotional prices;
- Discount codes;
- Limited-time offers;
- Bundles;
- Other special promotions.
Promotional offers may be subject to additional terms displayed with the offer.
Unless otherwise stated:
- Offers may have an expiration date;
- Offers may apply only to selected products;
- Some promotional codes may not be combined;
- Availability may be limited.
Promotional pricing will be represented honestly and transparently.
8. Placing an Order
To place an order, customers select their desired products and follow the checkout process.
Before submitting the order, customers have the opportunity to review relevant information, including:
- Products selected;
- Quantities;
- Sizes or variants;
- Delivery information;
- Prices;
- Delivery charges;
- Total amount payable.
Customers are responsible for reviewing the information provided before completing payment.
For UK online sales, customers must be clearly informed that placing the order creates an obligation to pay.
9. Order Confirmation
After an order is successfully placed, we normally send an order confirmation to the email address supplied by the customer.
The confirmation may include:
- Order number;
- Products ordered;
- Amount paid;
- Delivery information;
- Other relevant transaction details.
Customers should review the confirmation and contact us promptly if they identify an error.
10. Acceptance of Orders
Receiving an order confirmation does not prevent us from cancelling an order where a legitimate reason exists.
Examples may include:
- A payment cannot be authorized;
- A product is unavailable;
- Fraud or unauthorized payment is reasonably suspected;
- There is an obvious pricing or technical error;
- We are legally prohibited from fulfilling the order.
Where we cancel an order that has already been paid, any amount that must be returned will be refunded using an appropriate payment method.
11. Payment
Available payment methods are displayed at checkout.
Payments may be processed through Shopify Payments or other payment service providers offered through the website.
By submitting payment information, you confirm that:
- The information is accurate;
- You are authorized to use the payment method;
- You authorize the applicable payment processor to process the transaction.
Payment processors may conduct security, authorization, and fraud prevention checks.
12. Fraud Prevention
We and our service providers may use fraud detection systems to help protect customers and the business.
Where a transaction presents reasonable indicators of fraud or unauthorized payment, we may:
- Delay processing;
- Request additional verification;
- Cancel the order;
- Refund the transaction where appropriate.
Any verification request will be limited to information reasonably necessary to address the relevant concern.
13. Shipping and Delivery
Shipping terms are described in our Shipping Policy.
Customers should review the Shipping Policy before completing a purchase.
The delivery estimate displayed on the website or during checkout should reflect the actual service offered.
If a delivery deadline is expressly agreed with the customer, we will make reasonable efforts to meet that deadline.
For UK distance sales, delivery arrangements, costs, and expected delivery times must be disclosed before the order is placed.
14. Delivery Information
Customers are responsible for providing complete and accurate delivery information.
This includes, where applicable:
- Recipient name;
- Street address;
- Apartment or unit number;
- City;
- Postal or ZIP code;
- Country.
If you discover an error after ordering, contact:
We will attempt to correct the information if the order has not yet been processed or shipped.
We cannot guarantee that an address can be changed after dispatch.
15. Delivery Delays
Delivery estimates are not intended to remove any statutory rights relating to delayed or failed delivery.
If an order experiences a significant delay, customers may contact:
We may investigate with the applicable shipping provider and take appropriate action.
Shopify specifically considers whether merchants' actual fulfillment practices match the delivery promises made to customers.
16. Lost Packages
If a shipment appears to have been lost in transit, customers should contact our customer service team.
We may investigate the shipment with the relevant carrier.
Where a package is confirmed lost, an appropriate remedy may include:
- Replacement;
- Reshipment;
- Refund.
Applicable statutory consumer rights remain unaffected.
17. Damaged, Defective, or Incorrect Products
Customers should inspect products after delivery.
If an item arrives:
- Damaged;
- Defective;
- Incorrect;
- Incomplete;
- Materially different from its description,
please contact:
We may ask for:
- Order number;
- Description of the issue;
- Reasonable photographs or videos where necessary.
After reviewing the issue, we will provide a remedy consistent with applicable law.
18. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Our voluntary return policy operates in addition to mandatory consumer rights.
Customers should contact:
before sending a return so that we can provide the appropriate return instructions.
19. UK Right to Cancel
Customers in the United Kingdom purchasing eligible goods online generally have a statutory right to cancel their order within 14 days after receiving the goods, without having to provide a reason.
To exercise the right to cancel, the customer must clearly communicate the decision to us before the applicable deadline.
Requests can be sent to:
After notifying us of the cancellation, the customer generally has a further 14 days to return the goods, subject to applicable law.
20. Exceptions to the UK Right to Cancel
The statutory right to cancel may not apply to certain categories of products where an exception under applicable law exists.
Depending on the product, exceptions may include certain:
- Personalized goods;
- Made-to-order products;
- Perishable goods;
- Sealed hygiene or health-related goods that have been unsealed;
- Digital content supplied under legally valid consent arrangements.
Any exception will only be relied on where it actually applies under the relevant law.
21. UK Refunds Following Cancellation
Where a UK customer validly exercises a statutory right to cancel, refunds will be handled in accordance with applicable consumer law.
This may include refunding:
- The price paid for eligible returned goods;
- Standard outbound delivery charges where legally required.
Where the customer selected a more expensive delivery option than the least expensive standard option offered, the additional premium delivery amount may not be refundable where permitted by law.
The refund may be withheld until the goods are returned or the customer supplies evidence of return where applicable.
22. UK Consumer Rights for Faulty Goods
Nothing in these Terms limits statutory rights available to customers under United Kingdom consumer law.
Goods supplied to UK consumers must comply with applicable requirements, including being:
- As described;
- Of satisfactory quality;
- Fit for purpose where applicable.
Where goods fail to meet mandatory legal requirements, the customer may be entitled to remedies provided by law.
23. United States Customers
Customers located in the United States are covered by our published commercial return and refund policies as well as any applicable federal, state, or local consumer protection laws.
Nothing in these Terms limits consumer rights that cannot legally be waived.
24. Order Cancellations Before Shipment
Customers who want to cancel or modify an order should contact:
as soon as possible.
We will attempt to accommodate the request where the order has not yet been processed.
Once fulfillment or shipment has begun, cancellation before delivery may no longer be possible.
This does not affect any separate statutory cancellation right available under applicable law.
25. Customer Accounts
If customer accounts are available, customers are responsible for maintaining the confidentiality of their account credentials.
You agree to:
- Provide accurate account information;
- Keep login credentials secure;
- Notify us if unauthorized access is suspected.
We may restrict access to an account where reasonably necessary to protect the customer, the website, or our business.
26. Prohibited Uses
You may not use the website:
- For unlawful purposes;
- To commit fraud;
- To impersonate another person;
- To interfere with website security;
- To transmit malware;
- To attempt unauthorized access;
- To infringe intellectual property rights;
- To collect personal information unlawfully;
- To engage in abusive or deceptive activity.
We may restrict access where a serious violation occurs.
27. Intellectual Property
Unless otherwise stated, content displayed on strydeofficial.co, including:
- Text;
- Graphics;
- Images;
- Logos;
- Website design;
- Product presentation;
- Videos;
- Brand elements;
may be protected by intellectual property laws.
No content may be reproduced, commercially exploited, distributed, or modified without permission where such permission is legally required.
28. Reviews and User Content
Where customers can submit reviews, comments, photographs, or other content, they must not submit content that:
- Is knowingly false;
- Is fraudulent;
- Violates another person's rights;
- Contains unlawful material;
- Contains malicious software.
We will not knowingly present fabricated customer reviews or endorsements as genuine.
Shopify's risk standards specifically consider the authenticity of reviews and endorsements when assessing merchant credibility.
29. Third-Party Services
Our store may use third-party providers, including:
- Shopify;
- Payment processors;
- Shipping providers;
- Fulfillment partners;
- Analytics services;
- Marketing platforms;
- Customer support systems.
Use of certain third-party services may also be subject to the terms and privacy practices of those providers.
30. Third-Party Links
Our website may contain links to third-party websites.
We do not control independent third-party websites and are not responsible for their content or privacy practices, except where applicable law provides otherwise.
Customers should review third-party terms before using external services.
31. Privacy
Our collection and processing of personal information is described in our Privacy Policy.
Customers should review the Privacy Policy to understand how information may be collected, used, shared, retained, and protected.
For privacy questions:
32. Cookies
Our website may use cookies and similar technologies.
Cookie usage and customer privacy choices are described in our Privacy Policy and any cookie consent tools made available on the website.
Where consent is required by law, relevant non-essential technologies should not be activated before the necessary consent has been obtained.
33. Electronic Communications
By placing an order or contacting us electronically, you agree that we may communicate with you electronically for purposes related to:
- Your order;
- Delivery;
- Account security;
- Returns;
- Refunds;
- Customer support;
- Important service notices.
Marketing communications will be handled separately and in accordance with applicable privacy and marketing laws.
34. Errors and Inaccuracies
We make reasonable efforts to keep information on our website accurate.
However, occasional:
- Typographical errors;
- Technical errors;
- Pricing errors;
- Product information errors
may occur.
Where an error materially affects an order, we will take reasonable steps to correct it and communicate appropriately with the customer.
This provision does not allow us to disregard mandatory consumer rights.
35. Limitation of Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.
To the fullest extent permitted by applicable law, we are not responsible for indirect losses that were not reasonably foreseeable when the contract was formed.
For consumers, any limitation of liability is subject to mandatory consumer protection laws.
36. Force Majeure
We are not responsible for a failure or delay caused by events beyond our reasonable control where applicable law recognizes such circumstances.
These events may include:
- Natural disasters;
- Severe weather;
- Transportation disruption;
- Government actions;
- Labor disruption;
- Major network or infrastructure failures.
We will take reasonable steps to minimize disruption.
Mandatory customer rights remain unaffected.
37. Customer Support and Complaints
For questions or complaints concerning:
- Products;
- Orders;
- Shipping;
- Returns;
- Refunds;
- Payments;
contact:
Please include your order number where applicable.
We aim to address legitimate customer concerns promptly and transparently.
38. Governing Law
These Terms are governed by applicable law, taking into account the location and legal status of TF Business LLC.
However, if you are a consumer in the United Kingdom or another jurisdiction with mandatory consumer protections, nothing in these Terms deprives you of protections that apply to you under the laws of your place of residence.
39. Dispute Resolution
If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter informally.
Contact:
Nothing in these Terms prevents a consumer from pursuing any remedy or court process available under applicable law.
40. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
41. No Waiver
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive the right to enforce it later.
42. Changes to These Terms
We may update these Terms from time to time to reflect:
- Changes to our services;
- Changes to our business practices;
- Legal or regulatory requirements;
- Website updates.
The latest version will be published on strydeofficial.co with an updated revision date.
Changes will not retroactively remove rights that have already arisen under an existing order.
43. Contact Information
The website is operated under the brand Stryde by:
TF Business LLC
c/o Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@strydeofficial.co
Website: strydeofficial.co
For questions about these Terms or an order, contact support@strydeofficial.co.