Shipping policy
Shipping Policy – Stryde
Last updated: August 31, 2026
This Shipping Policy explains the processing, shipment, delivery, tracking, and related conditions applicable to orders placed through strydeofficial.co.
The website is operated under the trading name Stryde by:
TF Business LLC
c/o Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@strydeofficial.co
Website: strydeofficial.co
1. Shipping Destinations
Stryde currently serves customers in supported destinations, including:
- United States
- United Kingdom
Available shipping destinations are displayed during checkout.
If checkout does not permit delivery to a particular address or country, we are currently unable to ship the order to that destination.
2. Estimated Delivery Time
Our estimated delivery time is generally:
7 to 14 days from order confirmation.
This estimated period includes order processing and transportation to the customer's delivery address.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
We aim to provide realistic delivery expectations and fulfill orders within the timeframe communicated to customers.
3. Order Processing
After an order is successfully placed and payment is authorized, it enters our processing and fulfillment system.
During processing, we may:
- Confirm payment;
- Verify order information;
- Conduct fraud-prevention checks;
- Prepare the products;
- Arrange shipment with the appropriate carrier.
Once an order has been shipped, tracking information may be provided where available.
4. Order Confirmation
After a successful purchase, customers normally receive an order confirmation at the email address provided during checkout.
Customers should review the confirmation carefully and contact us promptly if any information appears incorrect.
For assistance:
5. Shipping Costs
Applicable shipping charges are displayed before the customer completes checkout.
Depending on the order, destination, or promotion, Stryde may offer:
- Free shipping;
- Standard shipping;
- Promotional shipping rates;
- Other available delivery options.
The customer will be able to review applicable shipping charges before submitting payment.
6. Order Tracking
When tracking information is available, customers will normally receive it after their order has been dispatched.
Please note that tracking systems may require some time after shipment before displaying the first carrier update.
If your tracking information does not update for an extended period, contact:
Please include your order number.
7. Delivery Delays
Although our normal estimated delivery timeframe is 7 to 14 days, occasional delays may occur.
Possible causes include:
- Carrier disruptions;
- Severe weather;
- Public holidays;
- Customs procedures;
- Unexpected logistics issues;
- High seasonal demand;
- Events outside our reasonable control.
If we become aware of a material delay, we will make reasonable efforts to communicate relevant information to the affected customer.
If you believe your shipment is significantly delayed, contact:
8. United States Shipping Delays
For orders covered by applicable United States law, we aim to ship within the timeframe communicated at the time of purchase.
If we become unable to ship within the promised timeframe, we will handle the delay in accordance with applicable consumer protection requirements.
Where legally required, customers may be given the opportunity to:
- Agree to a revised shipment timeframe; or
- Cancel the affected order and receive an appropriate refund.
Nothing in this policy limits rights available under applicable U.S. consumer protection law.
9. United Kingdom Delivery
For customers in the United Kingdom, we aim to deliver orders within the estimated timeframe communicated before purchase.
Our standard estimated timeframe is 7 to 14 days.
Nothing in this policy limits mandatory UK consumer rights regarding delivery.
If an order is not delivered within an agreed timeframe or otherwise within the period required by applicable law, customers may have additional statutory remedies.
10. Correct Shipping Information
Customers are responsible for providing complete and accurate delivery information.
Please verify:
- Recipient name;
- Street address;
- Apartment, unit, or building information;
- City;
- State, county, or region where applicable;
- ZIP or postal code;
- Country.
If you discover an error after placing an order, contact:
as quickly as possible.
We will make reasonable efforts to update the address if fulfillment has not yet progressed too far.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
11. Incorrect or Incomplete Addresses
If delivery cannot be completed because the customer supplied an incorrect or incomplete address, the shipment may be:
- Returned;
- Held by the carrier;
- Subject to another delivery attempt;
- Otherwise handled according to the carrier's procedures.
If the parcel is returned to us or our fulfillment partner, please contact customer support.
Where legally permitted, additional shipping costs resulting solely from incorrect information supplied by the customer may be the customer's responsibility.
12. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
As a result, customers may:
- Receive more than one tracking number;
- Receive packages on different dates.
A customer will not be charged additional shipping fees merely because Stryde chooses to divide one order into multiple shipments.
13. Package Marked as Delivered but Not Received
If tracking information shows that a package was delivered but you cannot locate it, we recommend checking:
- The delivery area;
- Your mailbox;
- Reception or building staff;
- Other members of your household;
- Neighbors, where appropriate;
- Any delivery information provided by the carrier.
If the package still cannot be located, contact:
We may investigate the shipment with the carrier.
14. Lost Packages
If an order appears to have been lost during transportation, we may open an investigation with the applicable carrier.
If the shipment is confirmed as lost, we will provide an appropriate remedy.
Depending on the circumstances, this may include:
- Replacement;
- Reshipment;
- Refund.
Mandatory consumer rights remain unaffected.
15. Damaged Packages
If a product arrives damaged during transportation, please contact us as soon as reasonably possible.
Email:
Please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the packaging where relevant.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.
16. Incorrect Items
If the product delivered is not the product you ordered, contact:
Please include your order number and reasonable evidence of the incorrect item.
Once confirmed, we will provide an appropriate solution and will not require the customer to bear reasonable costs caused by our fulfillment error where applicable law requires us to cover them.
17. Customs, Duties and Taxes
International shipments may be subject to customs procedures depending on:
- Destination;
- Product;
- Shipment value;
- Applicable laws.
Any applicable taxes, duties, or charges that we collect directly will be reflected during checkout or otherwise disclosed as appropriate.
Where charges are payable separately by the recipient, applicable information should be communicated in accordance with consumer protection requirements.
Customs procedures may occasionally affect delivery times.
18. Refused or Unclaimed Deliveries
If a customer refuses a shipment or fails to collect it and the package is returned, please contact:
Once the shipment has been located or returned, we will review the circumstances.
Refunds, reshipments, and any permitted deductions will be handled in accordance with our Return & Refund Policy and applicable consumer law.
19. Order Changes
If you need to change:
- A product;
- A size;
- A variant;
- Your shipping address;
- Other order information,
please contact:
as soon as possible.
We cannot guarantee modifications once order processing has begun.
20. Order Cancellation
Customers wishing to cancel an order should contact us as quickly as possible.
Email: support@strydeofficial.co
We will make reasonable efforts to cancel an order that has not yet entered fulfillment.
Once an order has been processed or shipped, cancellation before delivery may no longer be possible.
This does not affect statutory cancellation rights that may apply, including applicable rights of UK consumers.
21. Delivery Responsibility
Stryde works with third-party logistics providers and carriers to fulfill orders.
We remain committed to addressing legitimate delivery issues and will work with relevant providers where investigation is required.
The use of a third-party carrier does not remove consumer rights or any responsibility that cannot legally be excluded.
22. Returns
The business address listed in this Shipping Policy is not automatically a return address.
Customers should not send products to:
30 N Gould St Ste R, Sheridan, WY 82801
unless specifically instructed to do so by our customer support team.
For a return, first contact:
We will provide the appropriate return instructions and destination.
23. Customer Support
For questions regarding:
- Shipping;
- Tracking;
- Delivery;
- Missing packages;
- Damaged shipments;
- Incorrect items;
contact:
Please include your order number whenever possible.
24. Contact Information
Stryde
Operated by TF Business LLC
c/o Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@strydeofficial.co
Website: strydeofficial.co